We are very aware of the importance of safeguarding the personal information of our customers. Sadly, for all of us, specifically targeted burglary is a fear, particularly if we have large collections of valuable antique objects in our business premises or homes. We are extremely keen to ensure that information concerning what has been bought from us by whom does not fall into the hands of the criminal community.

Equally, over the years we have dealt with a quite a number of high-profile, household name figures from the worlds of large scale commerce and entertainment, in several instances assisting these individuals in creating very impressive vintage watch collections. We have a deliberate policy of treating all our buyers in exactly the same way, regardless of their backgrounds or the positions they may occupy. We do not engage in gossip about well-known customers and anyone dealing with us can expect a very down to earth, entirely straightforward approach to business.

Under no circumstances will we ever divulge details of our customers to any third parties, with two unavoidable exceptions. When we ship a parcel to a customer, we clearly have to label it with a buyer’s name and address in order for it to reach its destination. Similarly, all buyers’ details will appear in the bookkeeping relating to our VAT returns and annual accounts. This is passed to our accountants and is available for inspection by HM Revenue & Customs at any time.

Outside of these two exceptions, all personal information will remain exclusively with us. We will never pass on any customer records to any dealer, collector or media organisation. Our books and financial records are stored in a locked safe and only accessible to the tiny number of individuals who hold decision making roles in our business. In short, when a customer buys a watch from us, he can be guaranteed that the details of the transaction will permanently remain entirely private and out of the public domain.